We guarantee to ship your order as soon as possible which is usually between 1-2 days from receiving your order. Orders you place with the Soft Toys Shop late on Friday or on the weekend will not be processed until Monday. 

Delivery times vary based on your shipping destination. We use a combination of Australia Post and private couriers to ensure the fastest possible delivery time.

We offer a standard flat rate shipping cost of $7.95 anywhere in Australia. 

International Shipping

Please contact us for international delivery rates.


At this time you will not be able to pick up from our distribution warehouse.

We want you to be completely happy with your Soft Toy Shop order. If for any reason you are not satisfied please contact us for a resolution. For more information please refer to our Refund Policy